Terms & Conditions

Billing Currency

All quoted amounts and transactions are in Australian Dollars and are subject to GST.

Invoices

Invoices will be supplied on request only.

Payment methods

Options for PayPal payment using a Paypal account or a credit card are available on the website. Your credit card number is at no time downloaded to our website or stored by us. Details are available for Electronic Transfer as follows:

Account Details

BSB: 654 000
Account: 64211439

Memorial Plaques and Memories does not accept Amex or Diners Club.

Designs

Designs can be created on the website. Please ensure you review your designs before finalizing your purchase. Design files can also be sent by e-mail in the following file formats. – pdf, .cdr, .png, .jpg Proofs will be supplied on request.

Ownership

All product remains in the ownership of Memorial Plaques and Memories until fully paid for.

Designs created for you by Memorial Plaques and Memories, upon full payment the customer has the perpetual rights to use the design created by Memorial Plaques and Memories. Designs provided by the customer, remain the ownership of the customer.

Deliveries

Delivery is by Australia Post standard mail or Australia Post Express Sachets according to your order.
Dispatch is usually within 8 working days from finalization of artwork.
Memorial Plaques and Memories is not responsible for delays in postal deliveries.
The incorrect delivery address supplied by the customer will incur an invoice of $30 from Memorial Plaques and Memories for handling and the additional postage costs.

Loss & Damage

Memorial Plaques and Memories should be notified by email of product lost or damaged in transit in a timely manner. Damaged goods can be returned, and will be replaced. See the returns policy.
Lost mail should be followed up with Australia Post using your tracking number where that dispatch option was selected. Investigations with Australia Post need to be initiated by the receiver of the item.

Warranty

Memorial Plaques and Memories will replace any Plaque damaged during normal usage within 3 months of purchase.

Flat plaques are for indoor use only.

Domed plaques can be outside but are recommended to have some protection.

Returns

Any situation requiring repair or replacement of product should be relayed to us by email within 14 days of occurrence. All replacements or repairs will be effected within a reasonable time frame. (Usually within 8 working days).See additional policy.

Privacy

Your contact details will be retained by us for delivery purposes.You may be contacted by mail, telephone or e-mail regarding your order, or with information regarding our services and products. If you do not wish to continue receiving information from us there are opt-out details on all our e-mails and you can let us know by e-mail. Your details will never be sold or passed on for any purposes unless we are legally compelled.

When using our on line payment system your PayPal or credit card details are entered on a secure PayPal site and are not retained by Memorial Plaques and Memories. All reasonable measures are taken to keep your details safe and private.

Right to decline work

Memorial Plaques and Memories is a company based on Christian principles. We reserve the right to decline work based on its content.