Returns, Refunds & Shipping Policy

Memorial Plaques and Memories wants customers to be completely satisfied and happy with our product and the service they have received from us.

We recommend you immediately on receipt inspect any goods purchased to ensure you are completely satisfied, including that the goods are of acceptable quality, and are sufficiently close to the design created and approved by you, the customer.

Please notify us in writing of your intention to return items within 10 days of receipt.

We will happily provide a replacement or refund if the product is:

  • Defective in a way that would have stopped someone from buying the item if they had known about it.
  • Is unsafe.
  • Is significantly different from the proof or downloaded design. Please make use of the preview button to ensure you have seen your completed design.
  • Is unacceptable in appearance or finish.

Should items be damaged in transit, please contact us as soon as possible. Please return those goods in the condition and packaging received for replacement or a refund.

Please retain a receipt or remittance advice for proof of purchase when seeking a replacement or refund.

If you request a refund, the purchase price will be refunded to you using the original payment method once we have received the returned goods back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the product to us including any currency conversion costs.

Shipping costs can only be refunded on faulty products. Shipping will not be refunded if there are other items listed on the invoice when a faulty product is returned.


If you wish to return a product, please contact us during the hours of 8:30am to 4:30pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:

Phone: 07 55 414 652

Please provide the following information so we can assist you as quickly as possible:

Your name
Dates your order was placed and received
Your Sales Order Reference Number
Brief description of the problem you are experiencing


Below are our shipping costs including GST:
Standard Postage - $5.00
Standard Postage With Tracking - $10.00
A4 Express - $15.00
A3 Express - $25.00
A2 Express - $33.00