All quoted amounts and transactions are in Australian Dollars and are subject to GST.
Invoices will be supplied on request only.
Options for PayPal payment using a Paypal account or a credit card are available on the website. Your credit card number is at no time downloaded to our website or stored by us. Details are available for Electronic Transfer as follows:
Memorial Plaques and Memories does not accept Amex or Diners Club.
Badge designs can be created on the website. Please ensure you review your designs before finalizing your purchase. Design files can also be sent by e-mail in the following file formats. - pdf, .cdr, .png, .jpg Proofs will be supplied on request.
All product remains in the ownership of Memorial Plaques and Memories until fully paid for.
Designs created for you by Memorial Plaques and Memories, upon full payment the customer has the perpetual rights to use the design created by ANB. Designs provided by the customer, remain the ownership of the customer.
Delivery is by Australia Post standard mail, registered mail with a tracking number, or Australia Post Express Sachets according to your order.
Dispatch is usually within 8 working days from finalization of artwork.
Memorial Plaques and Memories is not responsible for delays in postal deliveries.
The incorrect delivery address supplied by the customer will incur an invoice of $30 from ANB for handling and the additional postage costs.
Memorial Plaques and Memories should be notified by email of name badges lost or damaged in transit in a timely manner. Damaged goods can be returned, and will be replaced. See the returns policy.
Lost mail should be followed up with Australia Post using your tracking number where that dispatch option was selected. Investigations with Australia Post need to be initiated by the receiver of the item.
The magnetic backings used on our badges are not suitable for use on people with any form of heart or electronic implant. The magnetic field may interfere with these devices.
The magnetic backing used on the back of the badges may be a choking hazard and should be kept away from young children.
Memorial Plaques and Memories will replace any badges damaged during normal usage within 3 months of purchase. Normal usage does not include being washed in the washing machine or other appliances.
Any situation requiring repair or replacement of product should be relayed to us by email within 14 days of occurrence. All replacements or repairs will be effected within a reasonable time frame. (Usually within 7 working days).See additional policy.
Your contact details will be retained by us for delivery purposes.You may be contacted by mail, telephone or e-mail regarding your order, or with information regarding our services and products. If you do not wish to continue receiving information from us there are opt-out details on all our e-mails and you can let us know by e-mail. Your details will never be sold or passed on for any purposes unless we are legally compelled.
When using our on line payment system your PayPal or credit card details are entered on a secure PayPal site and are not retained by Memorial Plaques and Memories. All reasonable measures are taken to keep your details safe and private.
Memorial Plaques and Memories is a company based on Christian principles. We reserve the right to decline work based on its content.